In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, we sit down with Ichun Lai, founder of Propel Global Advisory, for a candid conversation on what it really takes to build a workforce ready for responsible AI adoption.

Drawing on decades of global transformation experience, Ichun shares practical insights on defining roles, reigniting stalled initiatives, and aligning upskilling efforts with real business goals. A clear-eyed, execution-focused look at the future of work in an AI-driven industry—perfect for leaders ready to move from strategy to action.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.